General Info Page
 
 

Payment Information

Our terms are Net 10 days from invoice date. For your convenience, we accept:

Cash, Checks (personal or company), Money Orders, Wire Transfers, Credit Cards (Visa, Master Card, Discover, American Express, and Corporate Pro-Cards)  
 

Custom Product Sourcing

Manatee Productions, Inc. can source any product in the industry, or help you create an idea that will fulfill the needs of a special project. We can save you approximately 30% in costs using a 90 day delivery time frame, via ocean freight with product orders with a $5,000 value or more. Production is approximately 60 days after proof approval.

Contact us and let do the sourcing for you!  To do our best for you, we will need you to provide a description and picture, quantity, and dimensions. We will make it work to your specifications and satisfaction.
 

Artwork Requirements

The promotional products that you purchase are a direct reflection of your company or organization. We want to ensure that your message or identity is crisp, clean, and consistent. The final product will only look as good as the artwork that we receive. For this reason, our requirements for submitting artwork appear below.

The most common obstacle in printing your logo on items is artwork that has been created or submitted at low resolutions. You can always make a large image smaller without losing quality, rarely can you make a small image larger, without losing quality or causing pixelation (rough edges). Please read below for specific requirements.

  • Image Programs In Order of Preference:
    • Adobe Illustrator® (Preferably saved as vector art)
    • Adobe Photoshop® (.eps format)
    • Corel Draw® * IBM-PC only (All text converted to "curves" and file exported to "Adobe Illustrator EPS" format)
    • Macromedia Freehand® (All text must be converted to "curves" and file exported to "Adobe Illustrator EPS" format)
    • Other Programs - Save artwork as vector in .eps format
    • (We may not be able to view other program files, please convert them to adobe compatible formats.)
       
  • Fonts:  If you are using a special font, it is critical that you include the font when sending your artwork, you may select the font by finding it in your font directory and saving it to your desktop, then attach it with your artwork when sending. If you use the Style palette to modify your font, it must be converted to outlines, or saved as a rasterized flat layer image.
Common Problems - Listed below are the most common challenges we have with customer artwork files.
  • File Size: Images must be at least 600 dpi to be run through the image printing process. Small images must be recreated in order to be accepted by the print process. Please send your size requirements, and send the image in the exact size you would like it printed.
  • Color Separations: Some printing processes require that the artwork have different layers created with each color needed able to be separated from each other. This is necessary when making several different color silk-screens.
  • Color Correction: Please follow standard Pantone conventions to avoid any extra charges. There is a Pantone color chart available on our site. Also review our Requirements for Color Separations and Camera-Ready Art.
  • Font Substitution: For files that are submitted without compatible Macintosh fonts, "create outlines" or set text to" curves" on all text in your files.
  • Mode Change in Photoshop: RGB to CMYK, Indexed Color to CMYK, etc. Please, DO NOT submit files in Indexed Color or files that have been compressed.
  • Font Style Palette Corrections: All fonts must be submitted to us in their "plain" form. Stylization within the palette does not hold through our image setter.
  • Extending Bleeds: If "redrawing" is needed to make the graphic bleed properly, additional charges will need to be assessed (to be determined).
  • Resizing Graphic: Please send all graphics sized at 100%.

If your files require special attention to change or correct any of the "obstacles" listed above, you may incur additional charges to correct these problems.